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🚀 Getting Started

Installing Unplug

1. Click the "Add to Slack" button on our homepage
2. Sign in to your Slack workspace if prompted
3. Review the permissions and click "Allow"
4. You'll be redirected to your new Unplug dashboard

Initial Setup

After installation, we recommend completing these steps:

1. Import your team - Go to Team → Import from Slack to bring in your team members
2. Set up departments - Organise your team by department in Settings → Departments
3. Configure leave types - Customise leave types and entitlements in Settings → Leave Types
4. Add public holidays - Set up your location's public holidays in Settings → Holidays
5. Assign managers - Set approvers for each team member in the Team section

Importing Your Team

Unplug can automatically import users from your Slack workspace:

1. Navigate to Team in the sidebar
2. Click "Import from Slack"
3. Select the users you want to import
4. Click "Import Selected"

User profiles (name, email, profile photo) are synced from Slack automatically.

📅 Using Unplug

Requesting Leave

There are two ways to request leave:

Via Slack

1. Open the Unplug app in Slack (find it in your Apps section)
2. Click the "Request Leave" button on the Home tab
3. Fill in the leave type, dates, and optional notes
4. Submit your request

Via Dashboard

1. Log into your Unplug dashboard
2. Click "Request Leave" on the Dashboard
3. Select leave type, dates, and add any notes
4. Click "Submit Request"

Approving Leave

When a team member requests leave, their manager receives a Slack notification:

1. Click "Approve" or "Reject" directly in Slack
2. Optionally add a note explaining your decision
3. The requester is notified immediately of your decision

You can also approve/reject requests from the Requests page in the dashboard.

Viewing Your Balance

Check your leave balance anytime:

• In Slack: Open the Unplug app - your balances are shown on the Home tab
• In Dashboard: View detailed balances on your Dashboard

Balances show: Entitlement | Used | Pending | Available

Using the Wallchart

The Wallchart (also called Planner) provides a visual overview of your team's absences:

• See who's out at a glance across the month
• Filter by department or leave type
• Export to CSV for payroll or reporting
• Navigate between months using the arrows

⚙️ Admin Guide

Managing Leave Types

Customise the types of leave your organisation offers:

1. Go to Settings → Leave Types
2. Click "Add Leave Type" or edit existing ones
3. Configure:
   • Name: e.g., "Annual Leave", "Sick Leave"
   • Default Entitlement: Days per year (use -1 for unlimited)
   • Colour: For calendar display
   • Requires Approval: Whether manager approval is needed
   • Carryover: Max days that can carry to next year

Setting Up Departments

Departments help organise your team and set approval workflows:

1. Go to Settings → Departments
2. Click "Add Department"
3. Enter department name
4. Set working days and hours per day (for accurate balance calculations)
5. Optionally set department-specific approvers
6. Assign team members to the department via Team page

Department Policies

You can override leave type entitlements per department:

1. Click on a department
2. Go to "Policies" tab
3. Set custom entitlements for any leave type

Managing Locations

For teams across multiple locations with different holiday calendars:

1. Go to Settings → Locations
2. Add your locations with country code and timezone
3. Assign team members to locations
4. Public holidays are automatically filtered by location

Adding Public Holidays

Set up public holidays so they're excluded from leave calculations:

1. Go to Settings → Holidays
2. Select a location
3. Click "Add Holiday"
4. Enter the date and holiday name

User Roles

Unplug has four user roles:

• Owner: Full access, can manage billing and all settings
• Admin: Can manage settings, users, and approve any request
• Approver: Can approve requests for their department/direct reports
• Employee: Can request leave and view their own data

Adjusting Balances

Admins can manually adjust leave balances:

1. Go to Team and select a user
2. Click on the leave balance you want to adjust
3. Enter the adjustment amount (positive or negative)
4. Add a note explaining the adjustment
5. All adjustments are logged in the Audit Trail

💬 Slack Commands

Use Unplug directly in Slack with the /unplug command:

Slack Home Tab

Open the Unplug app in Slack to access:

• Your leave balances at a glance
• Quick "Request Leave" button
• Upcoming approved leave
• Pending requests awaiting your approval (for managers)

🔗 Integrations

BambooHR Import

Import historical leave data from BambooHR:

1. Export your leave data from BambooHR as CSV
2. Go to Settings → Import
3. Select "BambooHR" as the source
4. Upload your CSV file
5. Map the columns and import

CSV Export

Export your data for payroll or reporting:

1. Go to Wallchart
2. Select the month you want to export
3. Click "Export"
4. Choose CSV format

Exports include: Employee name, department, leave type, dates, and duration.

Coming Soon

• Google Calendar: Sync approved leave to team calendars
• Outlook Calendar: Integration with Microsoft 365
• API Access: Build custom integrations (Business plan)

💳 Billing & Subscription

Free Trial

Every workspace gets a 14-day free trial with access to all features. No credit card required to start.

Subscription Plans

After your trial, choose a plan that fits your team:

• Free: Up to 5 users, basic features
• Pro: Up to 50 users, wallchart, departments, exports
• Business: Unlimited users, all features including audit trail and API access

View detailed pricing at unplug-app.com/#pricing

Managing Your Subscription

Workspace owners can manage billing from Settings → Billing:

• View current plan and usage
• Upgrade or downgrade your plan
• Update billing details
• View invoice history

Payment Methods

We accept:

• Credit/debit cards (Visa, Mastercard, Amex)
• Bank transfer (for annual plans)

Cancellation

You can cancel your subscription anytime from Settings → Billing. Your access continues until the end of your billing period. Data is retained for 30 days after cancellation.

❓ Frequently Asked Questions

📧 Contact Support

Can't find what you're looking for? Our support team is here to help.